Refund policy

Effective Date: August 23, 2026

At elitepickmart.com, we value our customers and are committed to providing a reliable and satisfying shopping experience. We sell Electronics and Gadgets and carefully aim to ensure that every product is properly described, packed, and dispatched. However, we understand that there may be situations where you need to return a product or request a refund.

This Return and Refund Policy explains the conditions, procedures, timelines, and responsibilities applicable to returns, replacements, cancellations, and refunds for purchases made through elitepickmart.com.

By placing an order on our website, you acknowledge that you have read and understood this policy.

1. About Our Store

Website: elitepickmart.com
Email: elitepickmart@gmail.com
Phone: 6297906151
Business Category: Electronics and Gadgets
Business Address: Kolsur, Kolsu, Deganga, West Bengal, Pin Code – 743438
GSTIN: 19BIBPH5640B1ZO

For any return, replacement, or refund-related concern, customers should contact us using the email address or phone number mentioned above.

2. Eligibility for Returns

A product may be eligible for return or replacement if it meets the applicable conditions described in this policy.

Generally, return requests may be considered when:

• The product received is damaged during transportation.

• The product is defective or does not function as described.

• The wrong product, model, size, colour, or variant was delivered.

• Important components or accessories mentioned with the product are missing.

• The product received is materially different from the product ordered.

• The product qualifies for return under a specific return assurance displayed on its product page.

Products must generally be returned in an unused and acceptable condition, together with the original packaging, accessories, manuals, tags, invoices, and other items supplied with the order.

3. Return Request Period

Customers should inspect their order as soon as possible after delivery.

For damaged, defective, incorrect, or incomplete orders, customers should contact us within 7 days of delivery unless a different return period is specifically stated on the product page or at checkout.

Return requests submitted after the applicable return period may not be accepted.

When contacting us, please provide:

• Order number

• Customer name

• Registered mobile number or email address

• Product name

• Date of delivery

• Reason for return

• Clear photographs of the product

• Photographs of the packaging and shipping label, where applicable

• A short video demonstrating a functional defect, where reasonably necessary

Providing complete information helps us review your request more efficiently.

4. Damaged Products

If your package arrives visibly damaged, please inspect the product carefully before using it.

If the product has been damaged during shipping, contact us as soon as possible and provide photographs showing:

1. The outer shipping package.

2. The shipping label.

3. The internal packaging.

4. The damaged product.

5. Any visible signs of impact or damage.

We may request additional photographs or a video to determine the nature and cause of the damage.

Customers should not unnecessarily discard the original packaging until the return or replacement request has been resolved.

5. Defective or Non-Working Products

Electronics and gadgets may occasionally experience manufacturing or functional issues. If a product does not work properly, please contact us within the applicable return period.

Before approving a return, we may ask the customer to perform basic troubleshooting steps recommended for the product. This may include checking charging, power connections, batteries, switches, cables, pairing, or other normal operating procedures.

If the product is confirmed to be defective and eligible under this policy, we may provide a replacement, repair solution, or refund, depending on product availability and the circumstances of the case.

A product that works according to its advertised specifications will not normally be considered defective merely because the customer does not prefer its performance, appearance, size, colour, features, or personal suitability.

6. Wrong Product or Missing Items

If you receive an incorrect product or discover that an essential item listed as included with your order is missing, please contact us within the applicable return period.

We may verify the order details and request photographs or video evidence.

Where the issue is confirmed, we may arrange a replacement, provide the missing item, or process another appropriate resolution.

Please keep all packaging and accessories until the issue has been resolved.

7. Products That May Not Be Eligible for Return

Certain products may not be eligible for return because of their nature, hygiene considerations, customization, usage, or other practical limitations.

Unless otherwise stated on the product page, returns may not be accepted for:

• Products damaged after delivery through customer misuse.

• Products showing signs of excessive use or physical damage caused after delivery.

• Products returned without original accessories or components.

• Products with missing serial numbers, where applicable.

• Products damaged because of incorrect installation or operation.

• Products damaged due to electrical fluctuations, liquid exposure, accidents, or negligence.

• Products altered, repaired, modified, or opened by an unauthorized person.

• Products returned without required packaging or identification.

• Products purchased with incorrect specifications selected by the customer, where the product supplied matches the order.

• Products where the customer simply changes their mind, unless the product listing specifically permits such returns.

• Products excluded from returns on their product page or at the time of purchase.

The final eligibility of a return will depend on the specific product, condition, order details, and applicable terms displayed at the time of purchase.

8. Unboxing and Verification

For electronics and gadgets, customers are strongly encouraged to record a continuous unboxing video from the sealed package through the opening and initial inspection of the product.

An unboxing video can help establish the condition of the package and product at the time of delivery. It may be requested when investigating disputes involving missing, damaged, incorrect, or incomplete products.

An unboxing video does not automatically guarantee approval of a return or refund, but it can assist our review.

9. Return Approval Process

Submitting a return request does not automatically mean that the return has been approved.

After receiving your request, we may review the information provided and determine whether the product qualifies under this policy.

If approved, we will provide instructions regarding the return process.

Customers should not send products to an address obtained from an unofficial source or without receiving return instructions from us.

Returned products may be inspected after receipt. If the returned item does not meet the applicable eligibility conditions, the return or refund may be rejected or adjusted as appropriate.

10. Return Shipping

Where a return is approved because the product was damaged, defective, incorrect, or materially different from the order, return shipping arrangements may be handled according to the circumstances of the case.

For customer-requested returns that are permitted by the applicable product policy but are not caused by an error or defect on our part, the customer may be responsible for applicable return shipping costs.

Return shipping arrangements may vary by product, location, courier availability, and reason for return.

Customers should wait for our instructions before dispatching an approved return.

11. Refunds

If a refund is approved, it will generally be processed after the returned product has been received and inspected, where a physical return is required.

The refund amount may depend on:

• Product eligibility

• Condition of the returned product

• Reason for return

• Applicable shipping charges

• Discounts or promotional offers

• Any applicable deductions permitted under the order terms

Refunds will normally be made using the original payment method where technically and operationally possible.

For Cash on Delivery orders, we may request appropriate bank account or other payment details necessary to process an eligible refund.

Customers should provide accurate payment details. We are not responsible for delays resulting from incorrect information supplied by the customer.

12. Refund Processing Time

Once a refund has been approved, processing time may vary depending on the payment method, banking institution, payment gateway, or financial service provider.

Although we will initiate an approved refund within a reasonable period, the actual credit to your account may take additional working days.

If you do not receive an approved refund within the expected period, please contact us with your order number and refund details so that we can assist you.

13. Partial Refunds

In certain circumstances, an approved refund may be adjusted where the returned product has missing accessories, packaging, components, or other items that were supplied with the original order.

A partial refund may also apply where permitted by the applicable product terms and the condition of the returned product differs materially from the condition in which it was supplied.

Any such decision will be based on the circumstances of the order and applicable consumer and commercial requirements.

14. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible through the normal order-processing system. In such circumstances, customers may need to follow the applicable delivery or return procedure.

For Cash on Delivery orders, repeatedly refusing or abandoning deliveries may affect our ability to process future orders from the same customer.

We reserve the right to cancel orders in circumstances such as suspected fraudulent activity, inaccurate information, product availability issues, pricing or listing errors, logistical limitations, or other legitimate operational reasons.

If we cancel an order for which payment has already been received, an applicable refund will be initiated according to the payment method and circumstances.

15. Exchanges and Replacements

Where a replacement is approved, the replacement product may be subject to availability.

If the exact product or variant is unavailable, we may offer an alternative resolution, which may include a refund where appropriate.

Replacement timelines can vary depending on product availability, return pickup, inspection, and delivery location.

A replacement is not guaranteed solely because a customer submits a request. It must first be reviewed and approved according to the applicable return conditions.

16. Warranty

Some electronics and gadgets may include a manufacturer warranty. Where applicable, warranty details may be mentioned on the product page, product packaging, invoice, or manufacturer documentation.

A manufacturer's warranty is generally separate from our return policy.

Warranty claims may be subject to the manufacturer's terms, exclusions, warranty period, service procedures, and authorized service-center requirements.

Customers should carefully review any warranty information supplied with the product.

17. Incorrect Usage and Physical Damage

Returns may be rejected when a product is damaged because of improper use, negligence, unauthorized modification, incorrect installation, accidental damage, exposure to water or other liquids, electrical damage, or failure to follow the manufacturer's instructions.

For electronics, customers should use compatible chargers, cables, adapters, power sources, and accessories as recommended for the product.

Any attempt to repair, open, modify, or tamper with a product may affect return or warranty eligibility.

18. Product Condition for Return

When returning an eligible product, customers should ensure that:

• The product is securely packed.

• Original packaging is included where available.

• All accessories are included.

• Manuals and documentation are included where applicable.

• Serial numbers or identifying labels remain intact.

• The product is protected against additional shipping damage.

• Any return label or instructions provided by us are followed correctly.

Customers should not remove or damage product identification labels unnecessarily.

19. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspicious, fraudulent, or abusive return activity.

This may include repeated false claims, returning a different product, deliberately damaging products, manipulating serial numbers, submitting false information, or repeatedly misusing return facilities.

Where permitted by applicable law, we may refuse future orders or return requests associated with fraudulent or abusive activity.

This provision does not restrict any legitimate consumer rights available under applicable law.

20. Delivery Refusal

Customers should avoid refusing delivery of a valid order merely because they have changed their mind.

If an order has been shipped and delivery is refused, any refund, if applicable, may be processed only after the shipment is returned to us and the order is reviewed.

For prepaid orders, applicable shipping, return-to-origin, or other charges may be considered where permitted by the applicable terms and law.

21. Promotional and Discounted Orders

Products purchased during special promotions, flash sales, discounts, bundles, or other promotional campaigns may have specific return conditions.

Where special return or refund terms are displayed on the product page, checkout page, promotional offer, or order confirmation, those terms may apply to the relevant purchase.

Discounts, coupons, promotional credits, or bundled benefits may not always be refundable as separate monetary amounts.

22. Customer Responsibility

Customers are responsible for providing accurate shipping, contact, and order information.

Customers should inspect products after delivery and report eligible issues within the applicable return period.

Customers are also responsible for following product instructions and maintaining the product appropriately after delivery.

Failure to follow reasonable instructions may affect eligibility for return, replacement, or warranty service where the issue results from such failure.

23. How to Contact Us for a Return or Refund

To request a return, replacement, or refund, please contact:

elitepickmart.com
Email: elitepickmart@gmail.com
Phone: 6297906151
Address: Kolsur, Kolsu, Deganga, West Bengal – 743438
GSTIN: 19BIBPH5640B1ZO

Please mention “Return/Refund Request” in your email subject line and provide your order number, product details, reason for the request, and relevant photographs or videos.

Our team will review the request and communicate the next steps.

24. Policy Changes

We may update or modify this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, legal requirements, or customer-service procedures.

Any updated version will be published on elitepickmart.com with a revised effective date.

Customers are encouraged to review this policy periodically.

25. Applicable Rights

Nothing in this policy is intended to remove, restrict, or override any rights or remedies that customers may have under applicable Indian laws and regulations.

Where mandatory consumer protection requirements apply, those requirements will prevail to the extent of any inconsistency with this policy.

26. Final Note

At elitepickmart.com, our goal is to make online shopping for electronics and gadgets convenient, transparent, and dependable. We encourage customers to carefully review product specifications, compatibility information, images, features, warranty details, and return conditions before placing an order.

If you experience a genuine problem with your purchase, please contact us promptly. We will review the matter fairly and work toward an appropriate resolution in accordance with this Return and Refund Policy and applicable requirements.

Thank you for shopping with elitepickmart.com.